Frequently asked questions
Answers about safety, privacy, supported statements, the assistant and how your data is handled.
Your questions, answered
Safety and privacy come first.
Safety & privacy
Do you need my bank login?
No. You upload a statement file yourself. FinChakra does not connect to your bank.
Who can see my statements?
Only you. Access is tied to your signed-in account.
Can I delete my data?
Yes. You can delete a statement, or your whole account, from Settings › Privacy.
Does the AI see my statement?
Our calculation engine works out every number first. The assistant is given only those verified figures and your question, never the statement file, and a third-party AI service may put them into words.
Using FinChakra
Which files can I upload?
PDF, Excel (XLSX) and CSV. Scanned PDFs are not supported yet.
Is this financial advice?
No. FinChakra describes what is in your statements. It does not give investment or personal financial advice, and the health view is not a credit score.
Which languages does the assistant understand?
English, Hindi and Hinglish.
What if my statement cannot be read?
Text-based PDFs, Excel and CSV files are supported. Scanned PDFs are not supported yet. Rows the system is not sure about are flagged so you can check them.
Are the numbers exact?
Every figure is calculated by our own engine from your transactions. The assistant only explains figures that were already calculated.
Can I correct a category?
Yes. You can change the category of any transaction that was sorted incorrectly.
Does FinChakra move or touch my money?
No. FinChakra only reads the statements you upload. It cannot make payments or transfers, and it does not ask for your bank login.